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HOYNG ROKH MONEGIER LLP (Amsterdam)

HOYNG ROKH MONEGIER LLP
Visiting address:
Amstelplein 1
1096 HA Amsterdam
The Netherlands

Postal address:
P.O. Box 94361
1090 GJ Amsterdam
The Netherlands

T +31 20 592 4411
F +31 20 462 7296
E amsterdam@hoyngrokh.com

Netherlands Chamber of Commerce No.: 51376350
Netherlands VAT No.: NL823256923B01

The attorneys of HOYNG ROKH MONEGIER LLP are registered with the following bodies:

The Dutch attorneys-at-law are registered with the Nederlandse Orde van Advocaten (The Dutch Bar Association) (Neuhuyskade 94, 2596 XM The Hague, The Netherlands, T +31 70 335 3535, E info@advocatenorde.nl, https://www.advocatenorde.nl/).

Any England & Wales barristers are registered with The Bar Council (289-293 High Holborn, London WC1V 7HZ, United Kingdom, T +44 20 7242 0082, E ContactUs@BarCouncil.org.uk, http://www.barcouncil.org.uk/).

Any England & Wales solicitors are registered with The Law Society (113 Chancery Lane, London WC2A 1PL, United Kingdom, T +44 20 7242 1222, http://www.lawsociety.org.uk/).

Any District of Columbia lawyers are registered with the District of Columbia Bar (1101 K Street, NW Suite 200, Washington, DC 20005, USA, T +1 202.737.4700, https://www.dcbar.org/).

Any German attorneys-at-law are admitted as lawyers in the Federal Republic of Germany and belong to the Rechtsanwaltskammer Düsseldorf (www.rechtsanwaltskammer-duesseldorf.de).

The European patent attorneys are registered with the Institute of Professional Representatives before the European Patent Office (EPI) (Bayerstrasse 83, 80335 Munich, Germany, T +49 89 242052 0, E info@patentepi.com, http://www.patentepi.com).

The Dutch patent attorneys are registered with the Orde van Octrooigemachtigden (The Netherlands Institute of Patent Attorneys) (PO Box 96979, 2509 JJ The Hague, The Netherlands, T +31 6 24 98 61 34, E mail@octrooigemachtigde.nl, www.octrooigemachtigde.nl).

Any UK patent attorneys are registered with the Chartered Institute of Patent Attorneys (95 Chancery Lane, London, United Kingdom, WC2A 1DT, T +44 20 7405 9450, E mail@cipa.org.uk, http://www.cipa.org.uk/) and are regulated by the Intellectual Property Regulation Board (5th Floor, The Outer Temple, 222-225 Strand, London WC2R 1BA, United Kingdom, E ipreg@org.uk, http://ipreg.org.uk/).

The US patent attorneys and agents are registered with the United States Patent and Trademark Office (Madison Building, 600 Dulany Street, Alexandria, VA 22314, USA, T +1 571 272 1000, E usptoinfo@uspto.gov/, http://www.uspto.gov/).

Any German patent attorneys are registered with the Patentanwaltskammer (German Chamber of Patent Attorneys) (Tal 29, 80331 Munich, Germany, T +49 89 242278 0, E dpak@patentanwalt.de, www.patentanwalt.de).

Any European trademark and design attorneys are Authorized Representatives before the Office for Harmonization in the Internal Market (Avenida de Europa, 4, E-03008 Alicante, Spain, T +34 965 139 100, www.oami.europa.eu).

On the website of these organisations information can be found about the legislation and codes of conduct to which the attorneys-at-law, barristers, solicitors, patent attorneys, patent agents and trademark and design attorneys are bound and about the procedures available for filing a complaint.

Any assignment given to (any person of) the Amsterdam office of HOYNG ROKH MONEGIER LLP shall only be accepted and performed by HOYNG ROKH MONEGIER LLP (and, consequently, not be accepted and performed by HOYNG ROKH MONEGIER Europe LLP or any of its other members). The general conditions of the Amsterdam office of HOYNG ROKH MONEGIER LLP, set forth the terms and conditions under which HOYNG ROKH MONEGIER LLP accepts and performs all of the assignments performed through the Amsterdam office of HOYNG ROKH MONEGIER LLP. Click here to read our general conditions.

HOYNG ROKH MONEGIER LLP is insured in accordance with the rules of the respective professional organisations under a professional indemnity insurance policy. The insurance covers activities worldwide. Our insurer is CNA Insurance Company with address at Strawinskylaan 703, 1077 XX Amsterdam, The Netherlands (through insurance broker Aon Professional Services, with address at Paalbergweg 2-4, 1105 AG Amsterdam, The Netherlands). Details re. the coverage of HOYNG ROKH MONEGIER LLP can be provided upon request.

Complaints Procedure HOYNG ROKH MONEGIER LLP, Amsterdam office (attorneys-at-law)

Article 1 - Definitions
In this complaints procedure the following terms have the following meaning:
- complaint: any written expression of dissatisfaction by or on behalf of a client with an attorney-at-law or a person working under an attorney-at-law's responsibility concerning how a request for services has been dealt with, the quality of services, or the amount invoiced, other than a complaint as referred to in article 4 Attorneys Act (Advocatenwet);
- complainant: the client or his representative who presents a complaint;
- complaints officer: the advocate who is charged with the handling of complaints.

Article 2 - Scope
1. This complaints procedure applies to each agreement for the providing of services between HOYNG ROKH MONEGIER LLP in Amsterdam and the client.
2. Every attorney-at-law at HOYNG ROKH MONEGIER LLP will deal with complaints in accordance with this complaints procedure.

Article 3 - Purpose
The purpose of this complaints procedure is to:
a. establish a procedure for constructively dealing with a client's complaint within a reasonable period of time;
b. establish a procedure for determining the cause of a client's complaint;
c. maintain and improve existing relationships by correctly dealing with complaints;
d. train employees to respond to complaints with the client's needs in mind;
e. improve the quality of services.

Article 4 - Information at the start of services
1. This complaints procedure is published on www.hoyngrokhmonegier.com. Before providing services to a client, the attorney-at-law informs the client that the firm has a complaints procedure which applies to its services.
2. Complaints as meant in Article 1 that have been dealt with but not resolved are submitted to arbitration as specified in the applicable general conditions.

Article 5 - Internal procedure
1. If a client approaches the firm with a complaint, the complaint will be passed on to Mr B.J. van den Broek, who will consequently act as complaints officer.
2. The complaints officer informs the attorney-at-law the complaint relates to of the complaint and gives the client and the person the complaint relates to the opportunity to provide an explanation in relation to the complaint.
3. The person the complaint relates to tries to find a solution together with the client, whether or not after intervention of the complaints officer.
4. The complaints officer assesses the complaint within four weeks after receipt of the complaint or informs the client with reasons about deviation of this term, mentioning the term within which the complaint will be assessed.
5. The complaints officer informs the client and the person who the complaint relates in writing about his view whether the complaint was justified, and he may make recommendations.
6. If the complaint has been satisfactorily resolved, the client, the complaints officer and the person the complaint relates to will sign the assessment as to whether the complaint was well-founded or not.

Article 6 – Confidentiality; no handling fee
1. The complaints officer and the attorney-at-law the complaint relates to maintain confidentiality while dealing with the complaint.
2. The client does not owe any fee for the handling of the complaint.

Article 7 - Duties
1. The complaints officer is responsible for the timely resolution of the complaint.
2. The attorney-at-law the complaint relates to keeps the complaints officer informed of his/her contacts with the client and of any possible solution.
3. The complaints officer keeps the client informed of the handling of the complaint.
4. The complaints officer keeps the complaint file up to date.

Article 8 - Complaints record
1. The complaints officer keeps a record of any complaints filed, specifying the subject matter.
2. A complaint can be divided into several subject matters.
3. The complaints officer periodically reports on how the complaints have been handled and makes recommendations for preventing new complaints and improving procedures.
4. At least once a year, the complaints officer's reports and recommendations are discussed and submitted for decision-making within the Amsterdam office of HOYNG ROKH MONEGIER LLP.

HOYNG ROKH MONEGIER LLP (Brussels)

Nerviërslaan, 9-31 Avenue des Nerviens
1040 Brussels
T +32 2 740 00 00
F +32 2 740 00 01
E brussels@hoyngrokh.com
VAT –BCE- KBO n° BE 0831335431 – RPM/RPR Brussels
Bank: KBC Bank NV IBAN: BE74 7310 1515 4607
Swift code/BIC: KREDBEBB

The attorneys-at-law of HOYNG ROKH MONEGIER LLP are registered with, respectively, the following professional organisations:
- Nederlandstalige Orde van Advocaten bij de Balie van Brussel, Poelaertplein, 1000 Brussels, orde@baliebrussel.be; http://www.baliebrussel.be/nl) T + 32 2 508 67 62
- Ordre français des avocats du barreau de Bruxelles, Place Poelaert, 1000 Brussels, ordre@barreaudebruxelles.be; http://www.barreaudebruxelles.info/index.php/fr/ T+32 2 508 66 59
Any European trademark and design attorneys are Authorized Representatives before the Office for Harmonization in the Internal Market (Avenida de Europa, 4, E-03008 Alicante, Spain, T +34 965 139 100, www.oami.europa.eu).
On the website of these organisations information can be found about the legislation and codes of conduct to which the lawyers are bound.

Any assignment given to (any person of) the Brussels office of HOYNG ROKH MONEGIER LLP shall only be accepted and performed by HOYNG ROKH MONEGIER LLP (and, consequently, not be accepted and performed by HOYNG ROKH MONEGIER Europe LLP or any of its other members). The general conditions of the Brussels office of HOYNG ROKH MONEGIER LLP, set forth the terms and conditions under which HOYNG ROKH MONEGIER LLP accepts and performs all of the assignments performed through the Brussels office of HOYNG ROKH MONEGIER LLP. Click here to read our general conditions.

The lawyers of HOYNG ROKH MONEGIER LLP are insured in accordance with the rules of their respective professional organisations under professional indemnity policies. The information about our insurance policy is available upon first request.

HOYNG ROKH MONEGIER (Düsseldorf)

Hoyng Reimann Osterrieth Köhler Haft Monégier du Sorbier Partnerschaftsgesellschaft von Rechtsanwälten mbB
Steinstrasse 20
40212 Düsseldorf
T +49 211 550 220
F +49 211 550 22 550
E Duesseldorf@hoyngrokh.com

list of partners
list of all lawyers

registered office: AG Essen PR 1320
VAT: DE 237204738

Admittance
Unless otherwise stated all German lawyers (Rechtsanwälte) of Hoyng Reimann Osterrieth Köhler Haft Monégier du Sorbier Partnerschaftsgesellschaft von Rechtsanwälten mbB are admitted as lawyers in the Federal Republic of Germany and belong to the Rechtsanwaltskammer Düsseldorf (www.rechtsanwaltskammer-duesseldorf.de). Willem Hoyng is admitted in the Netherlands as Advocaat and is a member of the Amsterdamse Orde van Advocaten. Denis Monégier du Sorbier is admitted in France as Avocat à la Cour and is a member of the Conseil de l’Ordre des Avocats de Paris.

Professional indemnity insurance
Professional indemnity insurance is held with the Allianz Versicherungs-AG, 10900 Berlin. The geographical scope of the insurance covers activities in the Member States of the European Union.

Professional Rules
• Federal Lawyers' Act (Bundesrechtsanwaltsordnung – BRAO)
• Rules of Professional Practice for Lawyers (Berufsordnung für Rechtsanwälte – BORA)
• Regulations relating to accredited specialist lawyers (Fachanwaltsordnung – FAO)
• Lawyers' Fees Act (Rechtsanwaltsvergütungsgesetz – RVG)
• Code of Conduct for European Lawyers (CCBE)
• Law regulating the activity of European lawyers in Germany (Gesetz über die Tätigkeit europäischer Rechtsanwälte in Deutschland – EuRAG)

HOYNG ROKH MONEGIER LLP (Madrid)

HOYNG ROKH MONEGIER Spain LLP
Ruiz de Alarcón, 7 2nd floor
28014 Madrid
T +34 91 521 85 86
F +34 91 522 30 40
E madrid@hoyngrokh.com

Registered office: Ruiz de Alarcón, 7 2nd floor, 28014 Madrid
VAT: ES N8261639B
Admittance
The attorneys of HOYNG ROKH MONEGIER Spain LLP are registered with, respectively, the following professional organisations:
- All attorneys are registered with the Ilustre Colegio de Abogados de Madrid (the Madrid Bar Association) or the Ilustre Colegio de Abogados de Barcelona (the Barcelona Bar Association), respectively at C/ Serrano, 9-11, 28001 Madrid, Spain, T +34 914 369 900, www.icam.es and C/ Mallorca, 283, 08037 Barcelona, Spain, T + 34 936 011 212 www.icab.es.

- Industrial property agents are registered with the COAPI (Colegio Oficial de Agentes de la Propiedad Industrial) at C/ Montera, 13, 28013 Madrid, Spain, www.coapi.org, and are Authorized Representatives before the Office for Harmonization in the Internal Market - OHIM - Trade Marks & Designs, at Avenida de Europa, 4, E-03008 Alicante, Spain, T +34 965 139 100, www.oami.europa.eu.

On the website of these organisations information can be found about the legislation and codes of conduct to which, respectively, attorneys and industrial property agents are bound and about the procedures available for filing a complaint.
Professional indemnity insurance
The attorneys and industrial property agents of HOYNG ROKH MONEGIER Spain LLP are insured in accordance with the rules of their respective professional organisations. Professional indemnity insurance is also held with CNA Insurance Company with address at Strawinskylaan 703, 1077 XX Amsterdam, The Netherlands (through insurance broker Aon Professional Services, with address at Paalbergweg 2-4, 1105 AG Amsterdam, The Netherlands). Details re. the coverage of HOYNG ROKH MONEGIER LLP and HOYNG ROKH MONEGIER Spain LLP can be provided upon request. The geographical scope of the insurance covers activities in the Member States of the European Union. Consequently it satisfies or exceeds the requirements of Section 21 of the Code of Conduct of Spanish Lawyers.

Professional Rules
• Royal Decree 658/2001 by which the General By-law of the Spanish lawyers is approved
• Act 34/2006, of October 30, governing admission to the professions of lawyer and court solicitor
• Act 2/2007, of March 15, of professional partnerships
• Royal Decree 1331/2006, of November 17, regulating the special labour relationship of lawyers in individual or collective law firms
• Deontological Code for the Spanish Lawyers
• Code of Conduct for European Lawyers (CCBE)
• Charter of the Barcelona Bar Association
• Charter of the Madrid Bar Association

Any assignment given to (any person of) the Madrid office of HOYNG ROKH MONEGIER LLP shall only be accepted and performed by HOYNG ROKH MONEGIER Spain LLP (and, consequently, not be accepted and performed by HOYNG ROKH MONEGIER Europe LLP or any of its other members). The general conditions of the Madrid office of HOYNG ROKH MONEGIER Spain LLP, set forth the terms and conditions under which HOYNG ROKH MONEGIER Spain LLP accepts and performs all of the assignments performed through the Madrid office. Click here to read our general conditions.

HOYNG ROKH MONEGIER (Paris)

HOYNG ROKH MONEGIER AARPI
40, rue La Boétie
75008 Paris
FranceT +33 1 40 69 56 78
F +33 1 40 96 56 76
E paris@hoyngrokh.com
VAT No.: FR 20 529 291 205

The website has been submitted to the Paris Bar Association ("Ordre des Avocats du Barreau de Paris”).
The website, accessible from the URL www.hoyngrokhmonegier.com is published by HOYNG ROKH MONEGIER Europe LLP, located at Avenue des Nerviens 9-31 (Nerviërslaan 9-31), 4th Floor B-1040 Brussels, Belgium.
HOYNG ROKH MONEGIER AARPI is an Association d'Avocats à Responsabilité Professionnelle Individuelle.

The European patent attorneys of HOYNG ROKH MONEGIER AARPI is registered with the Institute of Professional Representatives before the European Patent Office (EPI) (Bayerstrasse 83, 80335 Munich, Germany, T +49 89 242052 0, E info@patentepi.com, http://www.patentepi.com).
The Editor of this Website is Ms Marie Georges-Picot, Partner HOYNG ROKH MONEGIER.

The company providing the design concept is Digital Ink, Avenue Fond Jean Rosy, 1330 Rixensart, Belgium.

The company providing the hosting services is: Combell SA, Skaldenstraat 121, 9042 Gent, Belgium, T +32 9 218 79 79. BE 0541 977 701

The website is strictly limited to personal use by its users.

The website and any documents, information and data provided therein are intended to provide general information relating to HOYNG ROKH MONEGIER AARPI and its areas of business, and cannot be regarded or interpreted as providing legal advice and/or as a canvassing, a solicitation and/or an offer of services.