Caroline Levesque

Introduction The Portability Regulation is one of the first legal instruments adopted to implement the digital single market strategy, more particularly as to its first pillar (“a better access to online goods and services for consumers and businesses across Europe”), together with the regulation prohibiting unjustified geo-blocking (1)…

Numbers show that only 10% of EU retailers sell online to consumers in other EU countries, while differences in national contract laws are listed as one of the top barriers thereto.  Consumers on the other hand are worried about non-delivery of their order, delivery of a wrong or damaged product,…